Privacy Policy

01. Introduction

This Privacy Policy explains how [Legal Entity Name, LLC], doing business as South Walton Exteriors (“South Walton Exteriors,” “we,” “us” or “our”), collects, uses, shares and protects information about visitors to southwaltonexteriors.com (the “Site”).

South Walton Exteriors is a local website serving property owners, vacation rental owners and property managers in Inlet Beach, Rosemary Beach, Alys Beach and the 30A / South Walton County, Florida corridor. When you request an inspection or a quote, we respond to your inquiry and connect you with independent local contractor partners for exterior restoration services such as stucco repair, balcony waterproofing and concrete remediation.

We take your privacy seriously, and we collect only what we need to respond to your request. This policy applies to information collected through the Site, including our contact and inspection request forms, and through phone, text and email communications that result from them. It does not cover the websites or practices of contractor partners or other third parties, which have their own privacy policies.

By using the Site or submitting a form, you acknowledge that you have read this Privacy Policy. Your use of the Site is also governed by our Terms of Use.

02. Information We Collect

Information you give us

When you submit a form, call, text or email us, we collect the information you choose to provide:

• Contact information: your name, phone number and email address.
• Project details: the service category you select, your property’s community or general location, whether you are an owner, property manager or association representative, and the description of the problem you send us.
• Photos and documents you choose to email us, such as pictures of damage or prior inspection reports.
• Scheduling and access details you share later, such as rental dates to work around or how a contractor can reach the property.

Please don’t send sensitive information through the Site, such as Social Security numbers, payment card numbers, bank details or health information. We don’t request it, and our forms aren’t designed to receive it.

Information collected automatically

When you visit the Site or submit a form, we and our service providers automatically collect certain technical information, including:

• Your IP address, browser type, device type and operating system.
• The page you submitted a form from, the date and time of your submission, and the referring website or search that brought you to the Site.
• Pages viewed, time spent on the Site and similar usage information, collected through cookies and analytics tools (see Cookies, Analytics & Do Not Track).

03. How We Use Your Information

How your inquiry is handled

1. 1

   You submit a request

   Your form submission is delivered to our team by email and saved to a secure record of inquiries.

2. 2

   We review it

   We review the service you need and where your property is located.

3. 3

   We connect you

   We contact you, forward your request to a local contractor partner who serves your area and handles that type of work, or both.

4. 4

   The partner follows up

   The partner may contact you directly by phone, text or email to discuss your project, schedule an inspection and provide an estimate.

All the ways we use information

• To respond to your inquiry and provide the information, inspection or estimate you asked for.
• To connect you with a contractor partner suited to your service and location, and to coordinate scheduling and property access.
• To communicate with you about your request, including follow-up on whether your needs were met.
• To operate, maintain and improve the Site, including understanding which pages and services are most useful.
• To measure the effectiveness of our advertising, such as whether a form submission came from an ad.
• To detect and prevent spam, fraud and abuse, for example by limiting repeated submissions from the same network address.
• To comply with legal obligations, resolve disputes and enforce our agreements.

04. Information Sharing & Disclosure

We share information only in these circumstances:

Local contractor partners

To fulfill your service request, we share your contact information and project details with independent local trade professionals who serve the 30A / South Walton area and perform the type of work you requested. We send partners only the information they need to contact you, assess your project and provide a quote, and we instruct them to use it solely to respond to your request.

Contractor partners are independent businesses, not employees or agents of South Walton Exteriors. Once a partner receives your information, its own privacy practices also apply. Any estimate, contract or work you agree to is between you and that partner. Before hiring any contractor, we encourage you to confirm their license through the Florida Department of Business and Professional Regulation’s license lookup at myfloridalicense.com.

Service providers

We use trusted vendors that process information on our behalf to run the Site, including website hosting, email delivery, analytics, content delivery networks and font providers. These providers may access information only as needed to perform services for us.

Legal requirements and protection

We may disclose information if we believe in good faith that doing so is required by law, subpoena or other legal process. We may also disclose it to protect the rights, property or safety of South Walton Exteriors, our users, our partners or the public, or to investigate fraud or abuse.

Business transfers

If South Walton Exteriors is involved in a merger, acquisition, financing or sale of all or part of its business, information may be transferred as part of that transaction. It will remain subject to this policy, or to a policy that is at least as protective.

With your permission

We may share information for any other purpose you specifically authorize.

05. Calls, Texts & Email

When you submit a form, you agree that South Walton Exteriors and the contractor partner(s) handling your request may contact you at the phone number and email address you provide, about your request, by phone call, text message or email. Your consent is not a condition of any purchase. You can call us instead at (850) XXX-XXXX.

• Text messages: message frequency depends on your request. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
• Phone calls: tell the caller you no longer wish to be contacted, and we will update our records.
• Email: reply asking to be removed, or use the opt-out link in any marketing email.

Mobile information: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be shared with any third party, except service providers that help us deliver text messages. Phone numbers shared with a contractor partner are shared only so that partner can respond to your service request.

06. Cookies, Analytics & Do Not Track

Cookies are small files stored on your device. The Site and our service providers may use cookies and similar technologies to keep the Site working, understand how visitors use it, and measure whether our advertising leads to inquiries.

• Analytics: we may use tools such as Google Analytics to understand Site traffic in aggregate. Google’s use of this data is described at How Google uses information from sites that use its services. You can opt out with the Google Analytics opt-out browser add-on.
• Advertising measurement: if we run online ads, the ad platform may set cookies or tags that tell us when a visitor from an ad submits a form. We use this to measure our ads, not to sell your information.
• Fonts and content delivery: to display the Site, your browser may load fonts and style files from third-party providers such as Google Fonts, which receive your IP address as part of that request.

Most browsers let you block or delete cookies in their settings. The Site will still work, though some measurement features may not.

Do Not Track: some browsers send “Do Not Track” signals. Because there is no uniform industry standard for responding to them, the Site does not currently respond to Do Not Track signals. We do not knowingly allow third parties to collect information about your online activities across other websites over time through the Site, except as described above for analytics and advertising measurement.

07. Data Retention

We keep inquiry information for as long as needed to respond to your request, coordinate any resulting work, and maintain reasonable business records. Inquiry records are generally kept for no more than 3 years after our last contact with you, unless a longer period is required by law or needed to resolve a dispute. After that, we delete or de-identify them.

Contractor partners keep the information they receive according to their own retention practices.

08. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect your information, including:

• Encrypting data in transit between your browser and the Site with HTTPS.
• Storing form submissions outside the publicly accessible part of our web server.
• Limiting access to inquiry information to the people and partners who need it to respond to your request.
• Using spam and abuse protections on our forms, and collecting only the information needed to respond.
• Keeping our website software and services updated.

No website, email or data storage system is completely secure, so we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you and the appropriate authorities as required by applicable law, including Florida’s Information Protection Act.

09. Your Choices & Rights

You can contact us at any time to:

• Ask what personal information we hold about you.
• Correct inaccurate information.
• Ask us to delete your information, subject to any records we must keep by law.
• Stop receiving calls, texts or emails from us (see Calls, Texts & Email).

We may need to verify your identity before acting on a request, and we will respond within a reasonable time. If we have already shared your request with a contractor partner, we will let you know which partner received it so you can contact them, and we will pass your deletion or opt-out request along to them.

Depending on where you live, state privacy laws may give you additional rights. We will honor those rights as they apply to us. We do not discriminate against anyone for exercising their privacy rights.

10. Children’s Privacy

The Site is intended for adult property owners, managers and decision-makers. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top. If we make material changes to how we use or share personal information, we will provide a more prominent notice on the Site. Changes apply to information collected after the updated policy is posted.

The Site may link to other websites. We are not responsible for their content or privacy practices.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please reach out. Tell us your request is privacy-related so it reaches the right person.